REFUND & CANCELLATION POLICY

CANCELLATIONS

Orders cannot be cancelled once they are placed. 

For any changes required in the design or size for your order, you may WhatsApp us on 9021110909 within 1 hour of placing the order. Our team will review the same and respond within 24-48 working hours. Changes requested after this timeline will be chargeable.

REFUNDS

If any refunds for size change are to be processed, it will take 5-7 business days be processed after you receive a confirmation from our team.

For any queries write to whatsapp us on 9021110909 regarding the status.

 

RETURNS + EXCHANGES

We do not provide returns or exchanges for your order. 

If you received a damaged or wrong product, kindly reach out to us via email on konecessity@gmail.com within 72 hours of receiving the order. Our team will respond in 24-48 hours for the same.

Once confirmed, the replacement product will be dispatched in 3-4 business days considering the custom made nature for each item.