DOMESTIC SHIPPING POLICY: DELIVERY AND RETURNS
SHIPPING & DELIVERY within India
Standard Delivery: within 10-12 business days.
Expedited Processing & Delivery: within 5-8 business days.
(Saturday, Sunday and Public holidays are non business days)
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Orders with Pouches have an additional shipping charge depending on the weight.
Our orders are shipped using Shiprocket- Blue Dart/ Delhivery / Shree Tirupati courier/ Shree Maruti Courier and India Speed Post depending on the connectivity of pin codes. You will receive a tracking id on email and sms from either of our delivery partners with the tracking id.
DELAYED DELIVERY
Once the package is shipped from out studio, we are dependent on our courier partners for delivering the product. Any delays due to courier partner network issues etc are out of our control. We will raise the ticket for the same to help speed up the resolution but will not be responsible delays caused by the courier partner.
Please reach out to us on WhatsApp message on +91 9021110909 for any delivery related issues.
RETURNS + EXCHANGES
No returns or exchanges.
If you received a damaged or wrong product, kindly reach out to us WhatsApp on 9021110900 within 48 hours of receiving the order.
Our team will respond within 24-48 business hours to help you out.
WRONG ADDRESS OR CONTACT INPUT
A request to change or modify an address or number will only be accepted before an order has been shipped.
Changes to an address or contact for packages that are already dispatched are not possible.
We will not be responsible for delivering an order if an incorrect, incomplete address or contact number has been added while placing an order. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹200 will be applicable for re dispatching the order against the correct address/phone number provided by you upon further communication.
RTO and shipping charges are to be fully borne by the customer is such a situation. No discounts/ fee waiver will be entertained. The order will not be re dispatched until the fee of ₹200 has been fully paid. Delays in paying the same will also delay the delivery of the order.
We will not be responsible for delivery delays due to following reasons: incorrect address or contact input by customer, customer unavailable to collect the package, delay is paying RTO and re shipping fee.
MISSING PACKAGES & FALSE DELIVERY DISPUTES
If your order has been lost in transit or your tracking says it was delivered but you did not receive it, please email us within 48 hours of the package marked as delivered. We will raise a delivery dispute with out logistics partner.
You can whatsapp us on 902111090 with subject line as ‘LOST/FAKE delivery mark’
Requests received for delivery disputes after 48hours will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.
A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.
We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen packages.
No replacements or refunds will be issued in case of denied disputes.
If your order has a missing item please email us within 48 hours of the package marked as delivered. We will raise a missing item dispute with our logistics partner.
You can whatsapp us on 902111090 with subject line as ‘MISSING ITEM’
Requests received for missing item disputes after 48hours of delivery will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.
A ticket will be issued with the shipping partner to and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.
An unboxing video will be required as proof to claim any monetary loss of the missing item.
We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen items.
No replacements or refunds will be issued in case of denied disputes by the logistics partner.