INTERNATIONAL SHIPPING POLICY : DELIVERY AND RETURNS

INTERNATIONAL SHIPPING & DELIVERY

Our international orders are shipped using Aramex, One World and India Post to a limited number of countries and pin codes. 

You will receive a tracking id on the registered email and will be updated in your order details page from our team once the order is dispatched.

Delivery Timeline

• All international orders take 6-10 days to be processed.
• Once dispatched, it will be delivered in 2-3 weeks.

Shipping charges will be automatically calculated at checkout along with the selected products in the cart.

Any customs duty charges are the sole responsibility of the buyer while receiving the order. Kindly check your country guidelines for custom duty charges.

 

RETURNS + EXCHANGES

No returns or exchanges. 

If you received a damaged product, kindly reach out to us via email on konecessity@gmail.com within 72 hours of receiving the package.

 

MISSING PACKAGES

If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email us. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.

A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.